There is no legal requirement for e-commerce businesses to provide terms and conditions on their site. (Source: ecommerceguide.com). But it is still a good idea to create one.
Your T&C gives you a legal cover in the case of any disputes might arise so make sure you do things right when creating them. It also helps to build customer trust.
General terms and conditions set out those arrangements, provisions, requirements, rules and specifications which occur in every transaction that a seller makes. Whether goods and services are sold on a standard basis or to specification, standard terms and conditions of sale (or supply) are a core part of most businesses. These are different from Website term and conditions.
Help protect your website and its users with clear and fair website terms and conditions. Terms and conditions for a website cover the use of a website in England and Wales and set out the legal rights and obligations between you and users. They set out key issues such as acceptable use, privacy, cookies, registration and passwords, intellectual property, links to other sites, termination and disclaimers of responsibility.
- Selling goods to a consumer online – cover issues such as orders, delivery, pricing, payment, guarantees, cancellation, liability, data privacy and security.
- Selling services to a consumer online – also include information and cancellation rights.
- Selling goods and services to a business – cover issues such as timing and termination of supply, orders, specifications, obligations, pricing, payment, intellectual property, confidentiality, warranties, liability and termination.
Make sure your Terms & Conditions are regularly updated.
If you are looking for a maximum legal protection try to get consumer consent and confirmation from your customers – make them tick an “I agree to the T&C” box. Regardless of whether a customer has actually read your T&C or not, they have been given “reasonable notice and opportunity” to do so. This makes your T&C legally binding in most cases.
There is plenty of information how to write Terms and Conditions when you search the Internet. Yes, it takes some time and effort to browse all the websites, find all neccessary information and create them from scratch. Many websites are offering generic templates, some of them are just basic ones, some more sophisticated. The other option is to buy a template if you want to be sure it is suitable for your UK e-commerce website, and adjust it according to your needs.